Frequently asked questions

How can I register?

Simply click on Sign In and create an account using your email address or visit https://flairhut.com/my-account and follow the easy-to-navigate instructions

Will you be using my personal information?

We respect your privacy. We do not sell or share customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons. You can read about our Privacy Policy here https://flairhut.com/privacy-policy

How do I place an order?

Simply go to Shop page and click on add to bag button. Then follow the easy-to-navigate instructions

Why can't I place more than 1 order of the same product?

The products we sell are handcrafted uniquely. Each product has different attributes. If you want to order more than 1 item of the same product, you can request a custom order from our Contact page.

Will I get a confirmation number when I place an order

Yes, all customers will receive an Order ID (order number) to their registered email address once they place their orders. Please contact us if you don’t receive one within 24 hours.

Can I edit my order?

Edit anytime up to to the payment page. Should you find it necessary to edit once a payment is made, please contact us via help[at]flairhut.com for assistance.

How do I make the payment?

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Bank information will be provided to you once you make to order in the order page.

Who do I contact if I have a problem with my order?

All inquiries about the orders can be forwarded to help[at]flairhut.com. You will receive a response within 1 business day (business day does not include weekends or local holidays)

What payment methods are accepted?

For the moment we only accept direct bank transfer. We are planning on including card payments in the near future including secure cards.

How do I make a payment?

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Bank information will be provided to you once you make to order in the order page.

Where do you ship from?

We ship the ordered products from Sri Lanka.

Do you ship to any country outside Sri Lanka?

We currently do not ship outside Sri Lanka. But we will be shipping to other countries in the near future.

How long will it take for my items to arrive?

It will usually take 3-7 business days for all orders to arrive if you chose to deliver.

How much do you charge for delivery?

We charge a flat rate of 450 LKR (Sri Lankan Rupees) per kilo gram (and or less than that) and 150 LKR for additional kilo grams. If your order value is more than 5000 LKR, you can use a free shipping coupon that was sent to your email when you sign up to our newsletter.

Close

Flairhut

Creatively Carved

Close

Sign in

Close

bag (0)

bag is empty No products in the bag.

Flairhut

Creatively Carved